Envato Studio Support
We're here to help.
Welcome to the Envato Studio Support Center! We've provided answers to a lot of common questions below. If your question isn't answered here, please contact us and we'll be happy to help out!
-
General
-
General FAQs
-
What is Envato Studio?
-
Terms of using Envato Studio
-
Why should I get jobs done with Envato Studio?
-
How does buying a service work?
-
Why is payment for jobs taken upfront?
-
How does trust work on Envato Studio?
-
Can I get support from Envato Studio?
-
What is a service provider?
-
What is the Dispute Resolution Process?
-
Why was my job closed automatically?
-
Do you ever cancel jobs that have not started?
-
How is an Envato Studio job finalized?
-
Can I leave a review of my experience with a service on Envato Studio?
-
Can a review be removed/edited on Envato Studio?
-
What do I do if I leave a wrong review by mistake?
-
How can I provide feedback about Envato Studio?
-
Can the purchase of Envato Market items be included in the terms of a job?
-
How is content protected on Envato Studio? What should I do if I notice my content being used illegally on Envato Studio?
-
Can buyers of services resell the work that a service provider does for them (for instance, resell as stock)? Can a service provider resell work they do for buyers?
-
Where are the forums? Can I follow you on social networks?
-
What is Envato Studio?
-
Service Provider FAQs
-
What is Envato Studio?
-
What happens when someone orders my service?
-
What are the benefits of being a service provider on Envato Studio?
-
How do I become a service provider?
-
How are service providers reviewed by Envato Studio?
-
What can I charge for services on Envato Studio?
-
What does Envato Studio charge service providers?
-
How do service providers get paid?
-
Does Envato Studio have any marketing resources available for service providers?
-
How is my work as a service provider licensed to a buyer?
-
A buyer has reviewed my service, what does it mean?
-
I've been sent a DMCA takedown notice, what do I do?
-
Why did I receive a credit note rather than a tax invoice?
-
What format do my service's audio examples need to be in?
-
What is BWT?
-
How do I participate in the Looking For section on the Forums?
-
Important notice regarding Skrill payouts on Envato Studio
-
What is Envato Studio?
-
-
Express Services
-
General Express Services FAQs
-
Express WordPress Installation FAQs
-
What is Express WordPress Installation?
-
What do I get when I order the Express WordPress Installation service?
-
What don’t I get when I order the Express WordPress Installation service?
-
What do the additional setup options (SEO, Security and Performance) offer?
-
What content will be installed on my website?
-
I’ve had my theme installed, but how do I get my theme further customized?
-
What if I don’t have web hosting for my site?
-
I already have a WordPress site up and running, can I use the Express WordPress Installation service to have a new theme installed on my existing website?
-
Does this service include the setup of Google Maps?
-
I have a site hosted on WordPress.com, can I get a ThemeForest theme installed?
-
What is Express WordPress Installation?
-
Express WordPress Plugin Installation FAQs
-
Express Joomla Installation FAQs
-
What is Express Joomla Installation?
-
What do I get when I order the Express Joomla Installation service?
-
What don’t I get when I order the Express Joomla Installation service?
-
What does Joomla require to be installed on my hosting?
-
What content will be installed on my website?
-
I’ve had my template installed, but how do I get my template further customized?
-
What if I don’t have web hosting for my site?
-
I already have a Joomla site up and running, can I use the Express Joomla Installation service to have a new template installed on my existing website?
-
What is Express Joomla Installation?
-
Express Drupal Installation FAQs
-
What is Express Drupal Installation?
-
What do I get when I order the Express Drupal Installation service?
-
What don’t I get when I order the Express Drupal Installation service?
-
What are the requirements for Drupal to be installed on my hosting?
-
What content will be installed on my website?
-
I’ve had my theme installed, but how do I get my theme further customized?
-
What if I don’t have web hosting for my site?
-
I already have a Drupal site up and running, can I use the Express Drupal Installation service to have a new theme installed on my existing website?
-
What is Express Drupal Installation?
-
Express Magento Installation FAQs
-
What is Express Magento Installation?
-
What do I get when I order the Express Magento Installation service?
-
What don’t I get when I order the Express Magento Installation service?
-
What are the requirements for Magento to be installed on my hosting?
-
What version of Magento will be installed on my website?
-
What content will be installed on my website?
-
I’ve had my theme installed, but how do I get my theme further customized?
-
What if I don’t have web hosting for my site?
-
Can Magento be installed on shared hosting?
-
I already have a Magento site up and running, can I use the Express Magento Installation service to have a new theme installed on my existing website?
-
What is Express Magento Installation?
-
Express OpenCart Installation FAQs
-
What is Express OpenCart Installation?
-
What do I get when I order the Express OpenCart Installation service?
-
What don’t I get when I order the Express OpenCart Installation service?
-
What are the requirements for OpenCart to be installed on my hosting?
-
What content will be installed on my website?
-
I’ve had my theme installed, but how do I get my theme further customized?
-
What if I don’t have web hosting for my site?
-
I already have a OpenCart site up and running, can I use the Express OpenCart Installation service to have a new theme installed on my existing website?
-
What is Express OpenCart Installation?
-
Express PrestaShop Installation FAQs
-
What is Express PrestaShop Installation?
-
What do I get when I order the Express PrestaShop Installation service?
-
What don’t I get when I order the Express PrestaShop Installation service?
-
What are the requirements for PrestaShop to be installed on my hosting?
-
What content will be installed on my website?
-
I’ve had my theme installed, but how do I get my theme further customized?
-
What if I don’t have web hosting for my site?
-
I already have a PrestaShop site up and running, can I use the Express PrestaShop Installation service to have a new theme installed on my existing website?
-
What is Express PrestaShop Installation?
-
Express Logo Customization FAQs
-
Express Graphic Template Customization FAQs
-
What is Express Graphic Template Customization?
-
What do I get when I order the Express Graphic Template Customization service?
-
What don’t I get when I order the Express Graphic Template Customization service?
-
I purchased a GraphicRiver package containing multiple items, can I get them all customized?
-
What is Express Graphic Template Customization?
-
Express Vector Template Customization FAQs
-
Express Stationery Template Customization FAQs
-
What is Express Stationery Template Customization?
-
What do I get when I order the Express Stationery Template Customization service?
-
What don’t I get when I order the Express Stationery Template Customization service?
-
I purchased a GraphicRiver package containing multiple items, can I get them all customized?
-
What is Express Stationery Template Customization?
-
Express Photo Customization FAQs
-
Express Basic After Effects Customization FAQs
-
What is Express Basic After Effects Customization?
-
What do I get when I order the Express Basic After Effects Customization service?
-
What don’t I get when I order the Express Basic After Effects Customization service?
-
What VideoHive After Effects templates is this service suitable for?
-
What VideoHive After Effects templates is this service not suitable for?
-
What if my template requires external plugins?
-
Why doesn’t my template come with audio?
-
What is Express Basic After Effects Customization?
-
Express Advanced After Effects Customization FAQs
-
What is Express Advanced After Effects Customization?
-
What do I get when I order the Express Advanced After Effects Customization service?
-
What don’t I get when I order the Express Advanced After Effects Customization service?
-
What VideoHive After Effects templates is this service suitable for?
-
What VideoHive After Effects templates is this service not suitable for?
-
What if my template requires external plugins?
-
Why doesn’t my template come with audio?
-
What is Express Advanced After Effects Customization?
-
Service Provider FAQs
-
First Dibs for Envato Market Authors
-
What is expected of Express Service providers?
-
Why is my Express Service job still open?
-
Why has my Express Service job been reassigned?
-
Can I set certain times when I'm available to receive Express orders?
-
Can I pause my Express Services so that I won't receive orders while I'm unavailable?
-
I've received an Express WordPress Installation order with some extra options selected. What do I need to do?
-
How can I become an Express Service provider?
-
First Dibs for Envato Market Authors
-