Envato Studio Help Center
We're here to help.
Welcome to the Envato Studio Support Center! We've provided answers to a lot of common questions below. If your question isn't answered here, please contact us and we'll be happy to help out!
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Buyer
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General
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Before You Begin
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Studio Jobs
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How does buying a service work?
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Express Jobs
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The different ways you can purchase a service on Studio
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How do I purchase a Custom Job & what to include in my brief?
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How is the scope of a service defined?
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How is an Envato Studio job finalized?
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Envato Studio’s Relationship to Envato Market (Themeforest/Codecanyon etc)
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How does buying a service work?
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Troubleshooting
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I am having issues with the theme that I asked to be installed
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Will my demo content look like the live preview once it is installed?
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My service provider has not responded to me since they accepted the job
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What if the service provider has not sent me the final files?
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Why was my job closed automatically?
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I have another question but my job has finalized?
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How do I get back in touch with my provider for a new service?
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How do I generate an invoice?
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Do you ever cancel jobs that have not started?
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What is the Dispute Resolution Process?
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Quality of Design service did not meet my expectations.
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I am having issues with the theme that I asked to be installed
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Reviews
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Content & Copyright Info
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How is content protected on Envato Studio? What should I do if I notice my content being used illegally on Envato Studio?
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Can buyers of services resell the work that a service provider does for them (for instance, resell as stock)? Can a service provider resell work they do for buyers?
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What happens to design content when a job is cancelled?
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How is content protected on Envato Studio? What should I do if I notice my content being used illegally on Envato Studio?
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Provider
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Provider Terms
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What is Envato Studio?
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Terms of using Envato Studio
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How do I become a service provider?
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What are the benefits of being a service provider on Envato Studio?
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Can I talk to my buyer offsite or process payments outside Envato Studio?
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What happens when someone orders my service?
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How are service providers reviewed by Envato Studio?
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Does Envato Studio have any marketing resources available for service providers?
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A buyer has reviewed my service, what does it mean?
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What format do my service's audio examples need to be in?
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How do I participate in the Looking For section on the Forums?
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What is Envato Studio?
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Getting Paid & Taxes
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Copyright Information
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Provider Express General
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How can I become an Express Service provider?
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What is expected of Express Service providers?
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Why is my Express Service job still open?
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Why has my Express Service job been reassigned?
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Can I set certain times when I'm available to receive Express orders?
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Can I pause my Express Services so that I won't receive orders while I'm unavailable?
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I've received an Express WordPress Installation order with some extra options selected. What do I need to do?
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How can I become an Express Service provider?
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Provider Best Practices
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Custom Jobs
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Express Services
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General Express Services FAQs
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What login details do I need to provide to my service provider?
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What if I can’t provide Cpanel or FTP access?
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What does scope mean and why it matters with Express jobs
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How do I turn my Express job into a Custom Job for further Customisations?
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How do I generate an invoice for my express job?
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My service provider has not responded to me since I started the job?
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I am having issues with the theme I want installed on my express job
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What login details do I need to provide to my service provider?
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Express Wordpress Installation FAQs
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What is Express WordPress Installation?
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What do I get when I order the Express WordPress Installation service?
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What don’t I get when I order the Express WordPress Installation service?
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What do the additional setup options (SEO, Security and Performance) offer?
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What content will be installed on my website?
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I’ve had my theme installed, but how do I get my theme further customized?
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What if I don’t have web hosting for my site?
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I already have a WordPress site up and running, can I use the Express WordPress Installation service to have a new theme installed on my existing website?
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Does this service include the setup of Google Maps?
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I have a site hosted on WordPress.com, can I get a ThemeForest theme installed?
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What is Express WordPress Installation?
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Express WordPress Plugin Installation FAQs
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Express Joomla Installation FAQs
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What is Express Joomla Installation?
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What do I get when I order the Express Joomla Installation service?
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What don’t I get when I order the Express Joomla Installation service?
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What does Joomla require to be installed on my hosting?
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What content will be installed on my website?
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I’ve had my template installed, but how do I get my template further customized?
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What if I don’t have web hosting for my site?
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I already have a Joomla site up and running, can I use the Express Joomla Installation service to have a new template installed on my existing website?
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What is Express Joomla Installation?
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Express Drupal Installation FAQs
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What is Express Drupal Installation?
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What do I get when I order the Express Drupal Installation service?
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What don’t I get when I order the Express Drupal Installation service?
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What are the requirements for Drupal to be installed on my hosting?
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What content will be installed on my website?
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I’ve had my theme installed, but how do I get my theme further customized?
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What if I don’t have web hosting for my site?
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I already have a Drupal site up and running, can I use the Express Drupal Installation service to have a new theme installed on my existing website?
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What is Express Drupal Installation?
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Express Magento Installation FAQs
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What is Express Magento Installation?
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What do I get when I order the Express Magento Installation service?
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What don’t I get when I order the Express Magento Installation service?
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What are the requirements for Magento to be installed on my hosting?
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What version of Magento will be installed on my website?
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What content will be installed on my website?
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I’ve had my theme installed, but how do I get my theme further customized?
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What if I don’t have web hosting for my site?
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Can Magento be installed on shared hosting?
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I already have a Magento site up and running, can I use the Express Magento Installation service to have a new theme installed on my existing website?
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What is Express Magento Installation?
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Express OpenCart Installation FAQs
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What is Express OpenCart Installation?
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What do I get when I order the Express OpenCart Installation service?
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What don’t I get when I order the Express OpenCart Installation service?
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What are the requirements for OpenCart to be installed on my hosting?
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What content will be installed on my website?
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I’ve had my theme installed, but how do I get my theme further customized?
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What if I don’t have web hosting for my site?
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I already have a OpenCart site up and running, can I use the Express OpenCart Installation service to have a new theme installed on my existing website?
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What is Express OpenCart Installation?
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Express PrestaShop Installation FAQs
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What is Express PrestaShop Installation?
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What do I get when I order the Express PrestaShop Installation service?
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What don’t I get when I order the Express PrestaShop Installation service?
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What are the requirements for PrestaShop to be installed on my hosting?
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What content will be installed on my website?
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I’ve had my theme installed, but how do I get my theme further customized?
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What if I don’t have web hosting for my site?
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I already have a PrestaShop site up and running, can I use the Express PrestaShop Installation service to have a new theme installed on my existing website?
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What is Express PrestaShop Installation?
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Express Logo Customization FAQs
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Express Graphic Template Customization FAQs
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What is Express Graphic Template Customization?
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What do I get when I order the Express Graphic Template Customization service?
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What don’t I get when I order the Express Graphic Template Customization service?
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I purchased a GraphicRiver package containing multiple items, can I get them all customized?
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What is Express Graphic Template Customization?
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Express Vector Template Customization FAQs
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Express Stationery Template Customization FAQs
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What is Express Stationery Template Customization?
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What do I get when I order the Express Stationery Template Customization service?
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What don’t I get when I order the Express Stationery Template Customization service?
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I purchased a GraphicRiver package containing multiple items, can I get them all customized?
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What is Express Stationery Template Customization?
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Express Photo Customization FAQs
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Express Basic After Effects Customization FAQs
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What is Express Basic After Effects Customization?
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What do I get when I order the Express Basic After Effects Customization service?
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What don’t I get when I order the Express Basic After Effects Customization service?
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What VideoHive After Effects templates is this service suitable for?
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What VideoHive After Effects templates is this service not suitable for?
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What if my template requires external plugins?
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Why doesn’t my template come with audio?
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What is Express Basic After Effects Customization?
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Express Advanced After Effects Customization FAQs
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What is Express Advanced After Effects Customization?
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What do I get when I order the Express Advanced After Effects Customization service?
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What don’t I get when I order the Express Advanced After Effects Customization service?
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What VideoHive After Effects templates is this service suitable for?
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What VideoHive After Effects templates is this service not suitable for?
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What if my template requires external plugins?
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Why doesn’t my template come with audio?
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What is Express Advanced After Effects Customization?
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Dispute Centre
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Everything you need to know about raising a Dispute
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I want a refund - how to raise a cancellation
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I need to raise a dispute
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Disputes 101
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Possible Dispute Outcomes
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Splitting Payments and Partial Refunds
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How will my dispute be evaluated?
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Offsite Communication & Disputes
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How long do I have after the job has been completed to raise a dispute?
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I want to leave a review on a cancelled job.
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I want a refund - how to raise a cancellation
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