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What is the Dispute Resolution Process?

The Dispute Resolution Process is a robust framework which allows trained Envato Studio staff to resolve disputes between buyers and service providers fairly. This process helps ensure that a service provider will get paid when they deserve to and likewise buyers receive a refund when they deserve to. The Dispute Resolution Process can be entered into at any stage by a buyer or service provider up to and including 7 days following the completion of the job, as indicated by both parties.

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