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Why is payment for jobs taken upfront?

When you pay for a job, the money is not immediately transferred to the Service Provider. Instead, it stays in a holding account until the job is completed, at which point the funds are released. If you're not happy with the Service Provider's work, and an Envato Studio team member upholds your complaint, payment will be returned to you in full.

This system ensures that Service Providers are always paid if they do good work, and that buyers can always be refunded if they don’t receive what they were promised.

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