The Envato Studio team is eager to hear about any issues or questions you may have.
Our goal in Studio for service support is to get your existing job back on track - We will provide you with the information to get your job moving forward. Studio does not offer technical support for items purchased on the Market platform. It is not uncommon for us to reach out to your provider or remind you that you can contact an item author for support. The authors are always considered the experts on the item, our providers are there to assist you in using the item in your project.
If you are experiencing issues with a job, please make sure you include your Studio user ID and the job number that you are requesting assistance with as this will help us assist you faster. Feel free to get in touch with us at any stage. Our friendly support or product team will respond to you as soon as possible.