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How does buying a service work?

Browse the site until you find the service you want at the right price for you.

Sometimes the advertised service doesn’t quite fit what you are looking to do. But don’t worry, you can always reach out to your preferred Service Provider and ask them for a quote for a Custom Job instead. This way the job brief will fit your projects needs.

Next, you’ll create a clear and detailed brief for the Service Provider, including any necessary files.

Payment is upfront, but will be kept in a holding account with Envato Studio until the job is successfully completed.

If a Service Provider is able to perform the service you’ve requested, you’ll begin working with them. Service Providers should complete your job within the promised turnaround time. 

If you think your job needs some additional work, you can always ask your provider for additional work and add to your existing service by clicking on the ‘propose custom job’ at the top of the job timeline. This will ensure that if the scope of the job changes, both you and your provider have agreed to the new price and terms.

If you’re happy with the work, we arrange for the Service Provider to be paid, and you will receive final files.

If for any reason you feel like you’re not happy with how the job went, you can raise a dispute. Disputes will be fairly judged by a trained member of the Envato Studio staff. You will receive a full refund if we feel the Service Provider has not provided the level of service you paid for.

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