Sometimes installations can encounter issues with the theme you purchased. Some common theme issues are:
- Version compatibility
- Theme is out of date
- Theme doesn’t include x in the download
- Theme has security issues
Depending on the scope of your job service, your provider may be able to assist you. Keep in mind that your service provider is not necessarily the creator of the theme. As the theme license holder, you may be asked by your provider to contact the theme author for technical assistance.