I am having issues with the theme that I asked to be installed

Sometimes installations can encounter issues with the theme you purchased. Some common theme issues are:

  • Version compatibility
  • Theme is out of date
  • Theme doesn’t include x in the download
  • Theme has security issues

Depending on the scope of your job service, your provider may be able to assist you. Keep in mind that your service provider is not necessarily the creator of the theme. As the theme license holder, you may be asked by your provider to contact the  theme author for technical assistance. 

I am having issues with the theme I requested to have installed after my job finalized

Once the job has been finalized if you encounter any issues with the theme you can reach out to your service provider for additional help. Please keep in mind that any work outside of the original scope is considered an additional job. You may also want to reach out to your theme author for technical support as they are the theme expert and your issue may be covered by the theme support.