My service provider has not responded to me since they accepted the job

We ask service providers to respond to accepted express jobs within 24 hours, should they not do this please let us know and we can assist. 

It has been more than 24 hours since I bought an express service and my job hasn’t been completed. 

An express job should be completed within 24 hours of a service provider receiving all necessary information to complete the job (log in details, demo, etc). If this is not the case please let us know and we will assist.