Offsite Communication & Disputes

We are aware that there are times during a job that it is easier to reach out to each other via Skype or email to clarify the work or transfer a file that is too large. However, unless you have a record of the communication that took place offsite that you can show Studio Support we can only will evaluate based on the information available on the job timeline. Our Support team may request additional information from you - this includes communication that took place offsite.