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Possible Dispute Outcomes

Disputes can be resolved in one of three ways:

  1. The Buyer is Refunded

This will occur in cases where the Service Provider has not lived up to their promises, has not satisfied the initial brief to a standard consistent with their work samples, has not met the original requirements of the brief they accepted, or is otherwise violating the Envato Studio Terms of Service.

  1. The Service Provider is Paid

This will occur in cases where the Service Provider has lived up to their promises, has satisfied the initial brief to a standard consistent with their work samples, and has met the requirements of the brief they accepted, or if the buyer is otherwise violating the Envato Studio Terms of Service.

  1. The Job is Reopened

This will occur in cases where both buyer and Service Provider are willing to work together towards a positive outcome for the job.

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