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How will my dispute be evaluated?

With all disputes, our first priority is to reopen the job in order to get it finished. 

At the end of the day, both parties want the job to be finished successfully. The buyer needs the work and the freelancer wishes to be paid. As such, we will always try and handle the dispute in a way that has both parties back working together towards finalization of the job. As such, often we will view a dispute and decide to reopen the job. Note: If we do reopen a job, we will contact both parties to indicate our reasons for doing so.

The aim of our Support team is to assist both parties in coming to a positive solution. They take an unbiased look at the job and make a decision based upon what is seen on the job timeline. If any off site communication has taken place, you should copy this to the job timeline once disputed.

At the end of the day, both parties want the job to be finished successfully. The buyer needs the work and the freelancer wishes to be paid. As such, we will always try and handle the dispute in a way that has both parties back working together towards finalization of the job. As such, often we will view a dispute and decide to reopen the job. Note: If we do reopen a job, we will contact both parties to indicate our reasons for doing so.

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